Privacy Policy

Last Updated: October 16, 2023

This Policy outlines the measures and practices implemented by RE/MAX D'ICI (the "Agency," "we," or "us") to govern its handling of personal information and to protect the personal information of its clients—defined as individuals from whom the Agency collects personal information through direct or indirect contact with an authorized representative of the Agency or via the website https://remaxdici.com/ (the "Website") (the "Clients," "you," or "your")—for the purposes described in Section 4 below.

In this Policy, the term "personal information" refers to any information collected by the Agency that, alone or in combination with other information, directly or indirectly identifies a Client.

The primary purpose of this Policy is to inform Clients about:

• The methods used by the Agency to collect personal information;

• The types of personal information collected by the Agency and the purposes for such collection;

• How the Agency may use personal information and the third parties to whom it may disclose such information, if applicable;

• Your rights regarding the personal information collected by the Agency, including accessing or correcting inaccurate personal information, if applicable;

• The security measures implemented by the Agency to protect the confidentiality of personal information;

• How personal information is retained, destroyed, and/or anonymized; and

• How you can contact the Agency to ask questions, provide feedback, or file a complaint regarding this Policy.

By providing personal information to the Agency through direct or indirect contact with an authorized representative or by using the Website, you consent to the Agency collecting, using, disclosing, and retaining such personal information in accordance with the terms and conditions of this Policy.

The Agency reserves the right to modify the terms and conditions of this Policy at any time and at its sole discretion. In such cases, the Agency will promptly update its website with a revised version of this Policy. Your continued use of the Services (as defined in Section 4 below) after such modifications will constitute your express acceptance of the changes.

This Policy, as well as any modified versions thereof, are subject to applicable laws in the province of Quebec.

1. How Does the Agency Collect Personal Information?

The Agency collects personal information through the following means:

• Voluntary submission of personal information to an employee or authorized representative of the Agency in writing, by email, or verbally;

• Information collected from other businesses and public organizations (including RE/MAX-affiliated entities such as RE/MAX Québec Inc., RE/MAX Promotion Fund Inc., National Relocation Services (RELONAT) Inc., and RE/MAX, LLC (Denver, CO));

• Your use of the Website.

Personal information provided through the Website may be submitted directly (e.g., via a web form or email) or collected automatically (see Section 3 for details).

2. What Personal Information Does the Agency Collect?

The personal information the Agency may collect includes:

• Your name, contact details (addresses, email addresses, phone numbers);

• Date of birth, gender, and preferred language;

• Personal information required to verify your identity under applicable real estate brokerage laws, including:

  • Your profession or primary occupation;

  • A government-issued photo ID that is authentic, valid, and current;

  • Documents from reliable sources containing your name and address, name and date of birth, or name and confirmation of a deposit account, prepaid payment product, credit card, or loan account with a financial institution;

• Your citizenship or Canadian residency status;

• Sensitive personal information related to the Services (e.g., details about your real estate transaction, financial information for credit checks, mortgage approvals, tax records, etc.);

• Records of communications with us (call recordings, chat sessions, instant messages, social media interactions);

• Personal information generated through your use of the Services (complaints, inquiries, feedback, survey responses);

• Personal information provided in job applications (resumes, education, professional experience, affiliations);

• Personal information required due to your relationship with the Agency (e.g., social insurance numbers for employees, photos for the Website, identification documents for directors under corporate transparency laws);

• Automatically collected personal information (see Section 3).

3. Automatically Collected Personal Information or Cookies

To ensure Website functionality, the Agency collects the following personal information from visitors:

• Internet service provider domain name;

• IP address;

• Browser and operating system;

• Date and time of visit;

• Country of origin;

• Pages visited and time spent;

• Referral website address;

• Crash data.

This information is collected automatically upon visiting the Website. Some data is gathered via temporary cookies or web beacons (also called "invisible pixels"), which help improve Website performance and features.

4. For What Purposes Does the Agency Collect Personal Information?

The Agency collects personal information for the following purposes:

• Providing real estate transaction support, advice, and tools ("Services");

• Completing real estate transactions and receiving payment for Services;

• Complying with applicable laws and regulations;

• Sending notifications and alerts (with profiling technology, enabled by the Client);

• Assessing eligibility for programs like Tranquilli-T, Intégri-T, and Programme Clé;

• Communicating about Services, promotions, and follow-ups;

• Improving and promoting Services (including anonymized statistical data);

• Evaluating Website effectiveness and visitor engagement;

• Reviewing job applications;

• Other purposes with your consent.

5. To Whom May the Agency Disclose Your Personal Information?

Generally, the Agency uses personal information internally but may disclose it to:

• Employees and authorized representatives needing access for the purposes in Section 4;

• External service providers under confidentiality agreements;

• RE/MAX-affiliated entities (RE/MAX Québec Inc., RE/MAX Promotion Fund Inc., RELONAT Inc., RE/MAX, LLC);

• Other parties as required or permitted by law or with your consent.

If personal information is transferred outside Quebec, the Agency ensures adequate protection through contractual safeguards.

6. How Does the Agency Protect Your Personal Information?

The Agency implements physical, technological, and administrative safeguards, including:

• Employee background checks;

• Confidentiality agreements;

• Access controls;

• Secure storage (locked premises, encrypted digital systems);

• Regular security audits by IT providers.

7. Measures for Confidentiality Incidents

The Agency maintains a record of confidentiality incidents. If an incident poses a serious risk of harm, affected Clients will be notified as required by law.

8. How Long Is Your Personal Information Retained?

Personal information is retained only as long as necessary for the purposes in Section 4 or to meet legal obligations. Client files are typically destroyed or anonymized after six (6) years, while employee records are kept for at least seven (7) years post-employment.

"Anonymization" means irreversibly removing identifiers linking data to a Client.

9. How Can You Access, Correct, or Obtain a Copy of Your Personal Information?

Clients may request access, corrections, or copies of their personal information in writing (see Section 13). The Agency will respond within 30 days and may charge reasonable fees for transcription, reproduction, or transmission.

Corrections are granted if information is inaccurate, outdated, ambiguous, incomplete, or unlawfully collected. Refusals include explanations and available recourse.

10. How Can You Withdraw Consent?

You may withdraw or modify consent in writing (see Section 13), subject to contractual and legal obligations. Withdrawal may impact the Agency’s ability to provide Services.

11. How to File a Complaint?

Complaints about privacy practices may be submitted in writing to the Privacy Officer (Section 14). Responses will be provided within 30 days. If unsatisfied, you may contact the Commission d’accès à l’information du Québec (https://www.cai.gouv.qc.ca).

12. RE/MAX Group Commitment to Privacy

For privacy policies of other RE/MAX Québec Inc. entities, visit:

• RE/MAX Québec Inc.: https://www.remax-quebec.com/fr/politique-confidentialite

• RELONAT Inc.: https://www.relonat.com/confidentialite

• RE/MAX Promotion Fund Inc.: Available upon request.

13. Third-Party Products

The Website may link to third-party sites or services ("Third-Party Products") with separate privacy policies. The Agency is not responsible for Third-Party Products' content or data practices.

14. Contact the Privacy Officer

For questions, requests, or complaints regarding personal information, contact:

Privacy Officer
Name: Josianne Villeneuve
Phone: 450 471-5503
Email: rp@remaxdici.com

The Agency will verify your identity before processing requests.